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Our Store Policies
Things You Need to Know
We founded The Empress's Crystals with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Shipping and Delivery
What You Need to Know
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Free shipping on orders above RM250.00 around the Klang Valley area.
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International orders do not include duties or taxes. Fees will be due upon receipt.
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International shipping prices will vary depending on territory. See shipping carrier choices in check- out
Returns and Refunds
How It Works
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We adore our customers, and your satisfaction is very important to us! We will gladly accept your returned bracelet within 7 days from date of shipping.
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Returned products must be in good condition and include the original packaging and tag.
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We are unable to accept any returns without the original packaging and tagging.